Patient Rights And Responsibilities

 

• Patients have the right to be treated with dignity and respect.

 

• Patients have the right to fair treatment; regardless of their race, religion, gender, ethnicity, age, disability, or source of payment.

 

• Patients have the right to have their treatment and other member information kept private. Only where permitted by law, may records be released without patient’s permission.

 

• Patients have the right to easily access timely care in a timely fashion.

 

• Patients have the right to know about their treatment choices. This is regardless of cost or coverage by the member’s benefit plan.

 

• Patients have the right to share in developing their plan of care.

 

• Patients have the right to information in a language they can understand.

 

• Patients have the right to have a clear explanation of their condition and treatment options.

 

• Patients have the right to information about clinical guidelines used in providing and managing their care.

 

• Patients have the right to ask their provider about their work history and training.

 

• Patients have the right to give input on the Patients’ Rights and Responsibilities policy.

 

• Patients have a right to know about advocacy and community groups and prevention services.

 

• Patients have the right to freely file a complaint or appeal and to learn how to do so.

 

• Patients have a right to access their medical records according to practice guidelines.